Frequently Asked Questions
Everything you need to know about bringing Hansø Home into your living space.
What materials are used in your furniture and decor?
We prioritize sustainable, high-quality materials including FSC-certified solid wood, organic linens, and hand-poured ceramics to ensure your pieces last for generations.
How much does shipping cost within the United States?
We offer flat-rate ground shipping of $9.99 on small decor items and tiered white-glove delivery for larger furniture pieces. Orders over $500 qualify for free standard shipping.
What is your return policy for home goods?
We want you to love your home. You can return most items in their original packaging within 30 days of delivery. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order is processed, you will receive a confirmation email with a tracking link. For large furniture deliveries, our logistics partner will contact you directly to schedule a delivery window.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Hansø Trade program for industry professionals. Approved designers receive exclusive pricing, early access to new collections, and personalized support.
Are your textiles machine-washable?
Care instructions vary by material. Most of our cotton and linen cushion covers are machine-washable on a gentle cycle, while our wool throws and rugs require professional dry cleaning.